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It
is always our hope that there will never be a need for the
resolution of a dispute but should this be required the
following procedure will strictly adhered to:
- The
customer must make the initial complaint in writing outlining
the nature of the complaint and who the complaint is direct
to. This can be done by email, post or fax:
- The
complaint will be forward to the person the complaint has
been made against, who will formulate a response in writing
within two working days.
- The
written complaint and the response will then go to the principal/
director of the company to assess and formulate a decision,
within three working days, on the course of action to be
taken by the company.
- Once
a decision has been reached the customer will be notified
in writing of the decision of the principal / director of
the company and what the resolution will be.
- The
complaint process will take seven working days from the
receipt of the original complaint, to be logged, investigated
and finalised.
- If
the customer is not satisfied with the outcome, they may
take their complaint further by contacting:
- Real
Estate Industry Body
Mediation Service
REIQ Cairns
Phone: 07 4031 9558
Fax: 07 4031 9551
- Office
of Fair Trading
Phone: 07 4042 3388
www.fairtrading.qld.gov.au
- Qld Department of Justice
Dispute Resolution Service
Phone: 1800 671 680
Fax: 07 4039 8743
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Privacy Policy & Legal Disclaimer
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© 2009, Godwin Witten & Associates,
Cairns
17 Aplin Street, Cairns 4870.
Phone: +61 7 4041 1766
Fax: +61 7 4041 1770
GWAA Corporate license 1504010, David Alex Witten Real Estate License 1501413, David Alex Witten Auctioneer License 1700448.
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| If
you're not completely satisfied within the first 3 months
of our property management service, we will refund all
fees and charges |
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